Refund & Cancellation Policy

1. Our Commitment to You

At VideoLetter, our mission is to help you save countless hours by delivering high-quality, actionable summaries of your favorite YouTube channels straight to your email inbox. We want you to feel completely confident in subscribing to our service.

This Refund and Cancellation Policy outlines the straightforward process for canceling your subscription and requesting refunds. All billing and order processing is managed securely by our Merchant of Record, Lemon Squeezy, LLC.

2. Free Tier “Try Before You Buy”

To ensure VideoLetter meets your needs before spending money, we offer a 100% Free plan that does not require any credit card or payment information. You can test channel tracking, AI summaries, and email delivery at zero cost. We strongly encourage users to try the Free plan prior to upgrading to a paid tier.

3. 14-Day Money-Back Guarantee

We offer a 14-Day Money-Back Guarantee on all first-time paid subscriptions (Starter, Pro, and Ultra plans).

4. Subscription Cancellation

You may cancel your VideoLetter subscription at any time with immediate effect. Here is how:

• Customer Billing Portal: Navigate to the Pricing Page and click the “Manage / Cancel Subscription” button to open the Lemon Squeezy Customer Portal.
• Dashboard Settings: You can access your billing controls directly within your account settings on the Dashboard.
• Email Support: You can send an email to support@getvideoletter.com requesting cancellation, and our team will handle it for you within 24 hours.

What happens when you cancel? Your subscription will remain fully active with all features until the end of your current paid billing period. At that date, your account will automatically downgrade to our Free plan without any further charges.

5. Subscription Renewals & Accidental Charges

Subscriptions automatically renew at the beginning of each billing cycle (monthly or yearly) until canceled.

If your subscription renewed automatically and you forgot to cancel, please email support@getvideoletter.com within 48 hours of the renewal charge. If you have not utilized excessive video digest capacity during that renewal period, we will gladly issue a full refund and cancel the recurring subscription.

6. Refund Processing & Timelines

All refunds are issued directly by our Merchant of Record, Lemon Squeezy, LLC, back to the original payment method used during checkout (Credit Card, Debit Card, or PayPal).

Once approved, Lemon Squeezy initiates the refund immediately. Depending on your bank or credit card issuer, funds typically appear on your account statement within 5 to 10 business days.

7. Dispute Resolution & Chargebacks

We are committed to providing friendly, fast, and fair customer service. If you encounter any unexpected billing charge, duplicate transaction, or issue with your account, please reach out to us at support@getvideoletter.com before contacting your bank or credit card company to initiate a chargeback.

Filing a chargeback can delay resolution by weeks, whereas our support team can typically resolve billing inquiries and issue appropriate refunds within 24 hours.